1ecom Terms & Conditions —
Your Agreement with 1ecom Platform

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context otherwise requires:

• "1ecom," "we," "us," "our" refers to the operator of the 1ecom platform at 1ecom.app, holding an international gaming license.
• "Platform" means the 1ecom website, including all casino games, sportsbook, crash games, payment services, account management tools, and promotional systems accessible at 1ecom.app.
• "Player," "you," "your" refers to any individual who registers a 1ecom account or accesses the Platform.
• "Account" means the registered player account held with 1ecom, identified by the player's registered mobile number or email address.
• "Real Money Balance" means funds deposited by the player that have cleared all applicable payment processing requirements.
• "Bonus Balance" means promotional credits, free spins, or other non-cash promotional value credited to a player's account, subject to wagering requirements.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawal processing.
• "Wagering Requirement" means the total amount a player must wager using bonus funds before those funds or associated winnings become withdrawable.
• "Applicable Law" means the laws and regulations of the jurisdiction under which 1ecom holds its international gaming license.
• "PSL" refers to the Pakistan Super League cricket competition.
• "PKR" means Pakistani Rupee, the primary currency of the 1ecom Platform for Pakistani players.

2. Acceptance of Terms

These Terms & Conditions, together with the 1ecom Privacy Policy and the Responsible Gaming Policy, constitute the entire agreement between you and 1ecom governing your access to and use of the Platform.

By completing the 1ecom registration process, clicking "I Agree," or by continuing to access or use the Platform after any amendment to these Terms, you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety. If you do not agree to any provision of these Terms, you must immediately cease using the Platform and, if applicable, close your 1ecom account.

3. Eligibility & Registration

3.1 Age Requirement

You must be at least 21 years of age to register and maintain an account on 1ecom. This minimum age requirement is strictly enforced. 1ecom reserves the right to request age verification documentation at any time, and to suspend or close any account where the player's age cannot be confirmed to the required standard.

3.2 Registration Requirements

When registering a 1ecom account, you agree that:

• All information you provide during registration is accurate, complete, and up to date.
• You are registering solely for your own personal, non-commercial use.
• You are not registering on behalf of any third party.
• You have not previously held a 1ecom account that was closed for breach of these Terms.
• You are not a resident or citizen of any jurisdiction where online gambling is explicitly prohibited by law applicable to the player.
• You will promptly notify 1ecom of any changes to your registered details.

3.3 One Account Policy

Each individual may hold only one 1ecom account. The operation of multiple accounts — whether under the same name, device, IP address, payment method, or household — is strictly prohibited. 1ecom employs technical and manual monitoring to detect duplicate accounts. Where duplicate accounts are identified, 1ecom reserves the right to close all associated accounts and forfeit all balances, bonuses, and pending withdrawals without prior notice.

4. Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your 1ecom login credentials, including your password and any OTP codes received on your registered mobile number. You must not share your account credentials with any third party. 1ecom will never ask for your password by email, live chat, or phone.

You must notify 1ecom support immediately at [email protected] if you suspect any unauthorised access to your account. 1ecom accepts no liability for losses arising from unauthorised access where the player has failed to maintain adequate credential security.

4.2 Account Information Updates

You must keep your registered details — including mobile number, email address, and payment method information — accurate and current at all times. Updates to registered details must be communicated to 1ecom support and may require re-verification through the KYC process. 1ecom is not liable for failed transactions or delayed support responses arising from outdated account information.

4.3 Account Closure by Player

You may request closure of your 1ecom account at any time by contacting support at [email protected]. Before closure, any pending withdrawals will be processed and any active bonus balances will be forfeited. Account closure requests are processed within 5 business days. Players who close their accounts may re-register, subject to these Terms, unless the account was closed for breach of these Terms or under a self-exclusion arrangement.

5. KYC & Verification

1ecom is required under its international gaming license to implement Know Your Customer (KYC) procedures. KYC verification must be completed before any withdrawal is processed from a 1ecom account.

5.1 Required Documents

Standard KYC documentation for Pakistani players includes:

• A clear copy of your valid Pakistani Computerised National Identity Card (CNIC), front and back.
• Proof of ownership of the payment method used for deposits (e.g., screenshot of JazzCash or EasyPaisa account showing your registered mobile number).
• Where required by 1ecom's compliance team: a selfie holding your CNIC, or a recent utility bill confirming your address.

5.2 Ongoing Verification

1ecom reserves the right to request updated or additional documentation at any point during the account's lifetime. This may occur in response to large transactions, changes to account details, or as part of periodic compliance reviews. Failure to provide requested documentation within the specified timeframe may result in temporary account restriction pending document receipt.

6. Deposits & Withdrawals

6.1 Deposits

Deposits to 1ecom accounts may be made using the payment methods listed on the Platform at the time of deposit, including JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and bank transfer. Minimum deposit amounts vary by payment method and are displayed during the deposit process. 1ecom does not charge platform fees on deposits; any fees charged are those of the payment provider.

All deposits must originate from a payment method registered in your own name. Deposits from third-party payment sources are prohibited and may result in account suspension pending investigation. 1ecom reserves the right to return deposits and close accounts where the source of funds cannot be adequately verified.

6.2 Withdrawals

Withdrawals from 1ecom accounts are subject to the following conditions:

• KYC verification must be complete and current before any withdrawal is processed.
• Withdrawals must be made to the same payment method used for deposits where technically possible.
• A minimum withdrawal amount applies per payment method, as displayed on the withdrawal page.
• Withdrawals will not be processed to third-party accounts under any circumstances.
• Active bonus wagering requirements must not be pending on the account at the time of withdrawal request, unless the player opts to forfeit the bonus balance.

6.3 Processing Times

JazzCash and EasyPaisa withdrawals for KYC-verified accounts are typically processed within 1–2 hours during 1ecom support hours (9:00 AM – 12:00 AM PKT). Bank transfers may take 2–6 hours during banking hours. 1ecom does not guarantee specific processing times and accepts no liability for delays attributable to payment providers, banking systems, or circumstances beyond 1ecom's control.

6.4 Currency

The 1ecom Platform operates in Pakistani Rupee (PKR) for Pakistani players. All deposits, balances, bets, winnings, and withdrawals are denominated in PKR. No currency conversion is applied to Pakistani player accounts.

7. Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits offered by 1ecom are subject to specific terms communicated at the time of each offer. These general terms apply to all promotions unless explicitly superseded by specific promotion terms:

• Bonuses are available to registered, KYC-eligible players who have not previously breached these Terms.
• Each promotion may only be claimed once per player, household, IP address, and payment method, unless the promotion explicitly states otherwise.
• 1ecom reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, provided that in-progress wagering requirements will be honoured.
• Bonuses cannot be combined with other promotions unless explicitly stated in the promotion terms.
• Promotional offers are for entertainment purposes only and do not constitute a financial product or investment opportunity.

7.2 Wagering Requirements

Unless stated otherwise in specific promotion terms, bonus funds are subject to a wagering requirement before becoming withdrawable. The wagering requirement means you must wager the total bonus amount (or deposit plus bonus amount, as stated) the specified number of times using eligible games. Not all games contribute equally to wagering requirements — slot games typically contribute 100%, while live casino and sports betting contribution rates are stated in specific promotion terms.

7.3 Bonus Abuse

1ecom actively monitors for bonus abuse, including but not limited to: arbitrage betting using bonus funds, low-risk roulette or blackjack strategies designed to complete wagering requirements with minimal risk, coordinated bonus exploitation across multiple accounts, and the use of automated betting software during bonus play. Where 1ecom determines that bonus abuse has occurred, it reserves the right to void the bonus, any associated winnings, and where abuse is systematic, to close the relevant account.

8. Casino Games

All casino games available on the 1ecom Platform — including slots, live dealer tables, RNG table games, and instant win games — are provided by internationally certified game studios. The following terms apply to all casino game play:

• All game outcomes are determined by certified Random Number Generators (RNGs) independently audited by third-party testing agencies.
• Published Return to Player (RTP) percentages represent long-term statistical averages, not guaranteed returns on individual sessions.
• Malfunction voids all pays and play. Where a technical malfunction affects a game outcome, the affected round will be voided and the staked amount returned to the player's account.
• Bets cannot be cancelled or amended once confirmed. Players should verify bet selections before confirming.
• Maximum win limits per game session may apply and are displayed within individual game windows where applicable.

9. Sports Betting

9.1 General Sports Betting Rules

Sports betting on 1ecom covers cricket (including PSL, ICC tournaments, and bilateral series), football, basketball, UFC, and other sports as listed on the Platform. The following rules apply to all sports bets:

• All bets are accepted at the odds displayed at the time of bet confirmation. Odds are subject to change before confirmation and are not guaranteed at the time of bet slip construction.
• Once a bet is confirmed and a bet ID is issued, the bet is binding and cannot be cancelled except as provided in these Terms or under the cash-out feature where available.
• 1ecom reserves the right to limit or restrict bet sizes for any player or on any market at its sole discretion.
• All results are settled based on official match results as declared by the relevant governing body (e.g., PCB for PSL matches, ICC for international cricket).
• In the event of match abandonment, postponement, or cancellation, bets will be settled according to 1ecom's sports betting rules applicable to each sport, as published on the Platform.

9.2 Cricket & PSL Betting

Cricket betting — particularly PSL betting — is a primary offering on 1ecom. Ball-by-ball live markets are available during live matches. Live market odds update in real time and are subject to suspension during official stoppages, reviews, and incidents. Cash-out on live cricket bets is available where displayed and is processed at the cash-out value displayed at the moment the player requests it.

9.3 Void and Cancelled Bets

1ecom reserves the right to void any bet placed on the basis of an obvious pricing error, where a market is suspended at the time of bet placement (notwithstanding any technical error that allowed the bet to be accepted), or where 1ecom has reasonable grounds to believe the bet was placed with access to insider information or in coordination with match manipulation.

10. Crash Games

Crash games on 1ecom, including Monster Crash, operate on a Provably Fair algorithm. The following terms apply specifically to crash game play:

• Each crash game round result is pre-determined by a Provably Fair algorithm that can be independently verified by any player using the round seed values displayed post-round.
• Auto cash-out instructions are executed at the specified multiplier if the game has not crashed before reaching that value. Auto cash-out is not guaranteed in the event of technical failure.
• Manual cash-out instructions must be submitted before the crash event. Cash-out requests submitted at the exact moment of crash may be rejected and the bet treated as a loss.
• Maximum bet limits apply per round and are displayed within the game interface.
• In the event of a server-side technical failure during a round, 1ecom's standard malfunction policy applies: the round is voided and stakes are returned.

11. Fair Play & Prohibited Conduct

The following conduct is strictly prohibited on the 1ecom Platform:

• Use of automated betting software, bots, scripts, or any software that interacts with the Platform without human input, unless explicitly permitted by 1ecom in writing.
• Exploitation of bugs, errors, or vulnerabilities in the Platform software. Players discovering such issues are required to report them to 1ecom support immediately; exploitation of known errors voids associated winnings.
• Collusion with other players in poker, live casino, or any other game where collusion could influence outcomes.
• Money laundering or the use of 1ecom accounts for any purpose other than legitimate personal gaming entertainment.
• Registration or use of 1ecom accounts on behalf of third parties, whether for gaming or promotional purposes.
• Fraud, including chargebacks, false identity claims, or misrepresentation of any information provided to 1ecom.
• Any attempt to interfere with the integrity of any game, match, or sporting event covered by the 1ecom sportsbook.

Where prohibited conduct is detected, 1ecom reserves the right to immediately suspend the relevant account, void all associated bets and winnings, forfeit all balances, and refer the matter to relevant law enforcement or regulatory authorities where appropriate.

12. Intellectual Property

All content on the 1ecom Platform — including but not limited to software, design, graphics, text, game interfaces, logos, and trademarks — is the property of 1ecom or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal gaming purposes only.

You may not copy, reproduce, modify, distribute, transmit, or commercially exploit any content from the 1ecom Platform without prior written consent from 1ecom. Game content is the intellectual property of the respective game studios and is used by 1ecom under licence.

13. Privacy & Data

1ecom's collection, use, storage, and disclosure of personal data is governed by the 1ecom Privacy Policy, which forms an integral part of these Terms & Conditions. By registering a 1ecom account, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein.

1ecom collects and processes personal data including identity information, contact details, financial transaction records, gaming activity data, and device and connection information for the purposes of account management, regulatory compliance, fraud prevention, customer support, and platform improvement. Data is retained for the periods required by applicable regulatory obligations, typically a minimum of five years following account closure.

14. Responsible Gaming

1ecom is committed to promoting responsible gaming and provides tools that allow players to manage their gaming activity within personal limits. Full details of these tools are available on the Responsible Gaming page.

Available responsible gaming tools on 1ecom include:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your account settings.
• Loss Limits: Cap the amount you can lose in a specified period.
• Session Time Limits: Set a maximum session duration with an alert when the limit is approaching.
• Cool-Off Period: Temporarily restrict your account for a specified period (24 hours to 6 weeks) without permanent closure.
• Self-Exclusion: Permanently exclude yourself from 1ecom for a minimum period of six months. Self-exclusion requests are irreversible for the chosen duration.

15. Limitation of Liability

To the maximum extent permitted by applicable law, 1ecom's aggregate liability to any player in connection with the Platform, howsoever arising, shall not exceed the total amount deposited by that player to their 1ecom account in the 30 days preceding the event giving rise to the liability.

1ecom shall not be liable for:

• Loss of profits, revenue, data, or goodwill, whether direct or indirect.
• Any loss or damage arising from platform downtime, technical failures, or maintenance periods, provided reasonable notice is given where practicable.
• Losses arising from a player's failure to maintain account security or from unauthorised access attributable to the player's own conduct.
• Delays or failures in payment processing attributable to third-party payment providers, including JazzCash, EasyPaisa, banks, and payment networks.
• Any loss arising from a player's reliance on information provided on the Platform that has subsequently changed.

Nothing in these Terms shall limit 1ecom's liability for fraud, death, or personal injury caused by its negligence, or any other liability that cannot be excluded under applicable law.

16. Platform Availability

1ecom aims to maintain Platform availability 24 hours a day, 7 days a week. However, 1ecom does not guarantee uninterrupted access and may suspend or restrict Platform access at any time for maintenance, upgrades, security measures, or regulatory compliance reasons. Where planned maintenance is expected to cause significant downtime, 1ecom will provide advance notice where reasonably practicable.

1ecom accepts no liability for losses — including, without limitation, losses on in-progress bets or game sessions — resulting from unplanned service interruptions, provided 1ecom takes commercially reasonable steps to restore service in a timely manner.

17. Amendments to These Terms

1ecom reserves the right to amend these Terms & Conditions at any time. When material amendments are made, 1ecom will notify registered players by email to their registered email address or by a prominent notice on the Platform, with at least 14 days' advance notice before the amended terms take effect, except where immediate amendment is required by law, regulation, or license condition.

Your continued use of the 1ecom Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must close your 1ecom account before the effective date of the amendment.

18. Dispute Resolution

18.1 Informal Resolution

In the event of any dispute between a player and 1ecom, the player should first contact 1ecom's customer support team at [email protected] with full details of the dispute. 1ecom will acknowledge the dispute within 24 hours and aim to resolve it within 5 business days of receiving complete information.

18.2 Escalation

If a dispute cannot be resolved informally within 30 days, the player may escalate the matter to the dispute resolution body designated by 1ecom's licensing authority, details of which are provided in the license documentation available upon request from 1ecom support.

18.3 Sports Betting Disputes

Disputes regarding sports betting settlement must be raised with 1ecom support within 7 days of the relevant result being declared. Disputes raised after this period may not be accepted for review. Disputes regarding PSL match settlements are resolved with reference to official PCB results.

18.4 Governing Law

These Terms are governed by and shall be construed in accordance with the laws of the jurisdiction in which 1ecom's gaming license is held. Any legal proceedings arising from these Terms shall be conducted in the courts of that jurisdiction, to the extent not superseded by the dispute resolution procedures above.

19. Termination

1ecom reserves the right to suspend, restrict, or permanently close a player's account at any time and without prior notice where 1ecom has reasonable grounds to believe that:

• The player has breached any provision of these Terms & Conditions.
• The player has engaged in fraudulent, deceptive, or criminal conduct.
• The player has provided false registration information.
• Continued operation of the account poses a risk to 1ecom's regulatory standing or the integrity of the Platform.
• The player has been identified as an underage user.

Upon termination for cause, any outstanding Real Money Balance held in the account at termination will be evaluated case-by-case. Balances arising from fraudulent activity, bonus abuse, or prohibited conduct will be forfeited in full. Legitimate deposited balances not connected to a breach may be returned at 1ecom's sole discretion following investigation.

20. Contact Information

For all queries, disputes, or notices relating to these Terms & Conditions, please contact 1ecom as follows:

These Terms & Conditions were last reviewed and updated on 1 January 2026. 1ecom reserves all rights not expressly granted to players under these Terms.