At 1ecom, your personal data is handled with the same seriousness we apply to platform security and responsible gaming. This Privacy Policy explains precisely what data 1ecom collects from Pakistani players, how it is used, who it may be shared with, how long it is retained, and what rights you hold over your own information.
Six foundational commitments that govern how 1ecom handles every piece of personal information it processes — applicable to every Pakistani player on the platform.
1ecom collects personal data only for the specific, legitimate purposes described in this Privacy Policy. Your data is never used for purposes incompatible with the reason it was originally collected without your explicit consent.
1ecom collects only the personal data that is genuinely necessary for each specific purpose. We do not collect excessive information — if a purpose can be achieved with less data, we use less. Every data field on 1ecom has a documented justification.
1ecom takes reasonable steps to ensure that personal data held is accurate and, where necessary, kept up to date. Players are responsible for notifying 1ecom of changes to their registered information and may update details through account settings or by contacting support.
All personal data held by 1ecom is protected using industry-standard security measures including 256-bit TLS encryption, access controls, pseudonymisation of sensitive records, and regular security audits. Data breaches are documented and relevant parties notified per our incident response protocol.
Personal data is retained only for as long as necessary for its original purpose or as required by regulatory and legal obligations. 1ecom's retention schedules are reviewed periodically and data is securely deleted or anonymised when retention periods expire.
1ecom takes full responsibility for compliance with data protection principles in respect of personal data it processes. We maintain internal records of processing activities, conduct privacy impact assessments for new data uses, and appoint responsible individuals for data governance oversight.
This Privacy Policy is issued by the operator of the 1ecom platform, accessible at 1ecom.app ("1ecom," "we," "us," "our"). 1ecom is the data controller responsible for the personal information of all registered players and visitors to the Platform. 1ecom holds an international gaming license under which it operates casino games, sports betting including PSL cricket markets, crash games, and associated payment and account services for Pakistani players and other eligible users.
For all data protection-related matters, including rights requests, complaints, and queries about how 1ecom handles your personal information, please contact us at [email protected].
This Privacy Policy applies to all personal data processed by 1ecom in connection with:
This Policy applies regardless of whether you access 1ecom from Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, or any other location. It applies equally to mobile browser access, desktop access, and any other method of accessing the Platform.
1ecom collects the following categories of personal data. Not all categories are collected from every user — the specific data collected depends on how you interact with the Platform.
| Category | Examples | Collected From |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality, selfie with ID | Registration, KYC verification |
| Contact Data | Mobile number (03xx format), email address, city of residence | Registration, account updates |
| Financial Data | JazzCash account number, EasyPaisa mobile number, bank account details, transaction amounts and timestamps | Deposits, withdrawals, KYC |
| Gaming Activity Data | Bet amounts, game sessions, win/loss records, crash game history, PSL bet history, bonus usage | Platform activity |
| Technical Data | IP address, device type, browser type, operating system, screen resolution, connection network (Jazz/Zong/Telenor) | Automatic collection during Platform use |
| Usage Data | Pages visited, time on Platform, navigation paths, features accessed, login timestamps | Automatic collection during Platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support interactions |
| Marketing Preferences | Communication opt-in/opt-out status, preferred contact channel, promotion claim history | Account settings, marketing interactions |
1ecom does not intentionally collect special category data (such as health information, religious beliefs, or biometric data beyond what is incidentally included in CNIC photographs). If such data is inadvertently received, it is not processed for any purpose beyond the minimum required for the transaction that generated it.
1ecom collects personal data through the following methods:
Data you actively provide to 1ecom during registration, KYC submission, deposit and withdrawal processes, support interactions, promotional participation, and account settings updates. This includes all information entered into 1ecom Platform forms and fields.
Technical and usage data collected automatically when you access the 1ecom Platform, through cookies, server logs, and analytics systems. This includes device identifiers, IP addresses, session data, and feature interaction logs. See Section 8 for full cookie information.
1ecom may receive personal data from third parties including:
1ecom processes personal data on the following legal bases, as applicable to each processing activity:
The following table sets out the purposes for which 1ecom uses personal data and the legal basis applicable to each:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Identity, contact, financial | Contractual necessity |
| KYC age & identity verification | Identity, financial | Legal obligation |
| Processing deposits & withdrawals | Financial, identity | Contractual necessity |
| Providing casino, sportsbook & crash game services | Gaming activity, technical | Contractual necessity |
| Fraud prevention & security | Technical, financial, gaming activity | Legitimate interests / Legal obligation |
| AML screening & compliance | Identity, financial, gaming activity | Legal obligation |
| Responsible gaming monitoring | Gaming activity, communications | Legal obligation / Legitimate interests |
| Customer support | Identity, contact, communications | Contractual necessity |
| Platform performance & improvement | Technical, usage | Legitimate interests |
| Marketing & promotional communications | Contact, marketing preferences | Consent |
| Legal compliance & regulatory reporting | All categories as required | Legal obligation |
1ecom does not sell personal data to third parties. 1ecom shares personal data only in the circumstances set out below, and only to the extent necessary for each specific purpose:
1ecom engages third-party service providers who process data on its behalf under contractual data processing agreements, including:
1ecom is required under its international gaming license and applicable law to disclose personal data to regulatory authorities, law enforcement agencies, and gaming licensing bodies. Such disclosures are made only to the extent legally required and are documented internally. Where permitted by law, 1ecom will notify the affected player of such disclosures, though this may not always be possible where notification is prohibited by the requesting authority.
In the event of a merger, acquisition, or sale of all or part of 1ecom's business assets, personal data held about players may be transferred to the acquiring entity. Players will be notified of any such transfer and of any material changes to how their data is processed as a result, in advance where reasonably practicable.
The 1ecom Platform uses cookies and similar tracking technologies to provide, optimise, and secure Platform functionality. The following categories of cookies are used:
You can manage cookie settings through your browser settings at any time. Note that disabling strictly necessary cookies will impair Platform functionality. On mobile browsers commonly used by Pakistani players (Chrome for Android, Safari for iOS), cookie settings can be managed through the browser's Privacy settings menu.
1ecom retains personal data for the periods set out in the table below, or for longer where required by regulatory obligation or legal proceedings:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | Regulatory / License obligation |
| Financial transaction records | 7 years from transaction date | AML regulatory obligation |
| KYC documents | 5 years from account closure | License obligation |
| Gaming activity records | 5 years from account closure | License obligation / Responsible gaming |
| Customer support communications | 3 years from last interaction | Legitimate interests |
| Marketing preferences | Until withdrawal of consent + 1 year | Consent |
| Technical & usage logs | 13 months on a rolling basis | Legitimate interests (security) |
At the end of applicable retention periods, personal data is securely deleted or irreversibly anonymised. 1ecom does not retain personal data beyond what is required by these schedules or applicable law.
1ecom implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Subject to applicable law and regulatory exceptions, you have the following rights in respect of personal data that 1ecom holds about you:
You have the right to request a copy of the personal data that 1ecom holds about you. We will respond to verified access requests within 30 days. Submit access requests to [email protected] with the subject line "Data Access Request" and your registered account details.
You have the right to request correction of inaccurate personal data that 1ecom holds about you. You can update basic account information through your account settings. Corrections to identity or financial data require contacting support and may require supporting documentation.
You have the right to request deletion of your personal data in certain circumstances. This right is subject to important exceptions — including 1ecom's regulatory obligation to retain data for anti-money laundering and gaming license compliance purposes for the periods set out in Section 9. Where erasure is not possible for regulatory reasons, we will inform you of this.
You have the right to request that 1ecom restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of data held while a correction is being verified. During a restriction period, 1ecom will store but not actively use the affected data.
Where processing is based on consent or contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. This allows you to transmit it to another service provider if you choose.
You have the right to object to processing of your personal data where it is carried out on the basis of legitimate interests. 1ecom will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is required for legal claims.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal. To withdraw marketing consent, update your preferences in account settings or contact support.
To exercise any of these rights, contact 1ecom at [email protected] with the subject line "Privacy Rights Request." 1ecom will respond within 30 days. Your request may require identity verification before it can be actioned.
As an internationally licensed gaming platform, 1ecom may transfer personal data across international borders — for example, to cloud hosting infrastructure, game studio servers, or KYC verification providers operating in other countries. Where such transfers occur, 1ecom ensures that appropriate safeguards are in place to protect personal data to a standard equivalent to the protections described in this Policy.
Safeguards for international transfers used by 1ecom include: standard contractual clauses in data processing agreements with international service providers; transfer to jurisdictions assessed as providing adequate data protection standards; and application of supplementary technical measures (such as end-to-end encryption) where contractual safeguards alone are assessed as insufficient for the specific transfer.
The 1ecom Platform is strictly intended for users aged 21 years and above. 1ecom does not knowingly collect personal data from individuals under the age of 21. The mandatory KYC age verification process is designed to prevent underage individuals from accessing 1ecom services.
If 1ecom becomes aware that personal data has been collected from an individual under 21 years of age, it will immediately close the relevant account, delete the associated personal data to the extent permitted by its regulatory obligations, and take reasonable steps to ensure that no further data is collected from that individual.
If you believe that an individual under 21 has registered a 1ecom account, please notify us immediately at [email protected] so that prompt action can be taken.
The 1ecom Platform may contain references to third-party services — including game studio content, payment provider interfaces, and support tools — that operate under their own privacy policies. 1ecom is not responsible for the privacy practices of third-party services that operate independently of the 1ecom Platform.
When you interact with payment providers such as JazzCash or EasyPaisa through the 1ecom deposit or withdrawal process, those interactions are also governed by the respective payment provider's own privacy policy and terms of service. 1ecom recommends that you review the privacy policies of any third-party services you use in connection with your 1ecom account.
1ecom may send you marketing communications about promotions, bonuses, new game releases, PSL season offers, and other platform updates, but only where you have provided explicit consent to receive such communications during registration or subsequently through your account marketing preferences settings.
You may opt out of marketing communications at any time by updating your notification preferences in your 1ecom account settings, or by contacting support at [email protected]. Opting out of marketing communications does not affect transactional communications — 1ecom will continue to send you account-essential communications such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts regardless of marketing preference settings.
As a licensed gaming operator, 1ecom is subject to anti-money laundering (AML) and counter-terrorist financing (CTF) obligations. These obligations require 1ecom to:
These obligations take precedence over the data subject rights described in Section 11 where they conflict. For example, 1ecom cannot delete transaction records that it is legally required to retain for AML purposes, even where a player exercises their right to erasure.
1ecom may update this Privacy Policy from time to time to reflect changes to its data processing activities, regulatory requirements, or the Platform itself. When material amendments are made, 1ecom will notify registered players by email to their registered address, or by a prominent notice on the Platform, with reasonable advance notice before the amended Policy takes effect.
The effective date at the top of this document will be updated whenever the Policy is revised. Your continued use of the 1ecom Platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you should cease using the Platform and request account closure.
For all privacy-related queries, rights requests, or concerns about how 1ecom handles your personal data, please contact us using the details below:
Privacy enquiries: [email protected]
Subject line for rights requests: "Privacy Rights Request"
Support Hours: 9:00 AM – 12:00 AM PKT (daily)
24/7 automated support available via in-app live chat
If you believe your data protection rights have been violated and 1ecom has not adequately addressed your concern, you have the right to lodge a complaint with the supervisory authority responsible for data protection in the jurisdiction under which 1ecom's gaming license is held. Details of the applicable supervisory authority are available upon written request to the contact address above.
This Privacy Policy was last reviewed and updated on 1 January 2026. All previous versions of the 1ecom Privacy Policy are superseded by this document.
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